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Returns Management

Returns Management

The Widest Range of Flexible Returns Solutions

Convenient, reliable, and flexible, SingPost offers the widest range of returns management solutions trusted by enterprises across industries. From domestic to international returns, we support your business with end-to-end reverse logistics – whether returning items within Singapore or to the country of origin or any destination specified. Customers enjoy nationwide first-mile drop-off options, while we handle the reverse process according to your requirements – be it return, recycle, or disposal. The result is seamless customer experiences and improved operational efficiency.

Widest range of drop-off points islandwide

Your customers can easily drop off their items (up to 30kg) during the return validity period at their convenience. Enterprises/merchants can track the return parcels in real-time and receive them within 3 business days.
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ezyReturn by SpeedPost

Convenient drop-off points and reliable returns solution for eCommerce and high-volume merchants, ezyReturn is designed to streamline logistics for a seamless post-purchase experience for your customers.

Suitable products

Internal dimensions for POPStation

Small Locker Unit

Stationery, Beauty Products

420mm(w) x 100mm (h) x 610mm (d)

Medium Locker Unit

Fashion Accessories, Books & Magazines, Beauty & Personal Wellness

420mm(w) x 235mm (h) x 610mm (d)

Large Locker Unit

Toys e.g. Plushies &, Collectibles

420mm(w) x 370mm (h) x 610mm (d)

X-Large Locker Unit

Fashion Products e.g. Apparel & Shoes

420mm(w) x 525mm (h) x 610mm (d)

Service features

Drop Off Cut Off Time

Monday - Friday, Before 4.30pm |Saturday, Before 11am

Delivery Time

Monday to Saturday, 9am to 10pm (Exclude Public Holidays)

Maximum Weight

Up to 30kg

Maximum Dimension

POPDrop 32.4 (w) x 22.9 (h) x 6.5 (d) cm
POPStation Large - 42 (w) x 37 (h) x 61 (d) cm
POPStop Max length 150 cm, (L + 2W + 2H) -must not exceed 300 cm

Unsuccessful Delivery

Up to a maximum of two re-attempts before returning to sender

Standard Liability

Maximum amount of S$150 per Parcel or the declared value of the Parcel, whichever is lower.

An effective, customer-first returns process, enhancing brand loyalty and simplifying return management


With SingPost’s extensive network of drop-off locations, ezyReturn enables consumers to take charge of their returns. ezyReturn streamlines logistics, reducing the complexities of home pickups and ensures a seamless post-purchase experience for both businesses and consumers.

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Warehousing

Streamline reverse logistics with our secure, modern warehousing and storage facilities, including cold chain options. Designed for efficiency, scalability, and full inventory visibility.
- Warehouse Management System (WMS) & Transportation Management System (TMS) API integration
- First In, First Out (FIFO), First Expired, First Out (FEFO)
& Batch Control

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Quality checks, disposal, recycling & upcycling

Ensure every return meets your standards with SingPost’s quality check options. We also provide responsible disposal, recycling, and upcycling to support your sustainability goals.
- Quality Checks on returned items
- Safe & responsible disposal of defective items
- Sustainability options e.g. recycling or upcycling returned items

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Returns to overseas warehouses

Within SingPost’s trusted and secure Returns Management system, returned products undergo thorough quality checks before being shipped back to manufacturers, both local and overseas. Our efficient reverse logistics ensure safe handling, accurate processing, and responsible shipment, including customs clearance where required. Enterprises enjoy the benefits of a smooth, end-to-end solution for manufacturer returns.

Contact us to discuss your requirements for Returns Solutions.

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